The Rafael service enables caregivers to share the workload of receiving alarm calls using recipient reachability service based on weekly availability calendar and unavailability exclusion periods. If none of the caregivers is reached the alarm call can be connected to a 24/7 alarm call center. The Rafael system can automatically create are-you-well calls based on weekly schedule.
The whereabouts of the assistee and the status of the S1 device can be easily seen in the S1 device home page. The map shows the last know location of the assistee. When the tracking has been turned on the route travelled is shown on the map. The log lists all events including calls, device reports, adhoc queries, geofence and location alarms as well as low battery alarms. This enables caregivers either to know that all is well or that action is required.
The Rafael service is provided SaaS in Navigil Cloud with operator grade SLA. Service provider can easily set correct user rights for users with multi-level user right management or directly use an external authentication to access the Rafael service. With device mass management the service provider can easily change any number of device settings with a click of a mouse and the Rafael service manages configuration delivery to devices over-the-air. Seamless integration between the Rafael service and Navigil devices ensures a secure message delivery.
State-of-the-art design with responsive UI
Fast time to market with rebrandable service
Map, event & alarm views
Intelligent reachibility service for alarm call routing
Over-the-air configuration and management of devices
Multi-level user access rights
Navigil Cloud with high SLA
Reachability service balances workload and ensures that all alarm calls are answered
Automated are-you-well calls keep assistees active and connected to caregivers
Maximizes device uptime with clear battery warning, alarm and charging notifications
Tel: +358 9 4247 2710