Secure cloud management for connected telecare
The cloud application that powers the Navigil Platform.
Through a secure web interface, Navigil Service enables organisations to deploy, manage and monitor connected devices, analyse wellbeing information and ensure help requests are routed to the right person.
Everything is available through a standard web browser, with no software installation required.
Wellness that goes beyond alarms
Understanding how wellbeing changes over time helps care providers make more informed decisions.
The Wellness Dashboard presents clear visualisations of:
- Resting heart rate
- Respiratory rate
- Heart rate variability (HRV)
- Activity levels
- Indoor room occupancy
- Daily, weekly and monthly trends
Personal baselines and configurable warning and alert levels help identify changes that may require attention.
Intelligent help request routing
Every help request should reach someone who can respond.
Navigil Service uses an intelligent reachability service that routes alarms according to caregiver availability. Weekly schedules and temporary unavailability can be configured to distribute workload across teams.
If no caregiver is available, alarms can automatically be forwarded to a professional 24/7 monitoring centre.
- 01
Fewer missed alarm calls
- 02
Balanced caregiver workload
- 03
Faster responses
- 04
Greater continuity of care
Location when it matters
Navigil Service provides location awareness that helps caregivers understand a situation quickly.
Available features include:
- Last known location
- Live map view
- Safe zones
- Home beacon locations
- Travel history
- Emergency tracking
Combined with event logs and alarm history, caregivers have the context they need to respond effectively.
Remote device management
Managing telecare devices should be simple, wherever they are.
Navigil Service enables secure over-the-air management of:
- Device profiles
- Firmware
- Speaker volume
- Safe zones
- Home beacon locations
- User interface language
- Speed dial contacts
- Reachability settings
- Device ownership
Bulk management tools allow administrators to configure large numbers of devices simultaneously.
Notifications that fit your workflow
Organisations can choose how alarms and events are delivered.
Notification methods include:
- Interactive Voice Response (IVR)
- SMS
- REST APIs
- SCAIP / TS 50134-9 integrations
This flexibility allows Navigil Service to fit naturally into existing telecare workflows.
Designed for organisations
Navigil Service includes administration tools that simplify large-scale deployments.
Features include:
- Multi-level user management
- Role-based permissions
- Audit trail
- Device event logs
- Ad hoc device status checks
- Group device actions
- White-label branding
Whether managing dozens or thousands of devices, administration remains straightforward.
Secure cloud infrastructure
Navigil Service is delivered as a SaaS solution designed for high availability and dependable operation.
The service includes:
- Redundant cloud infrastructure
- Secure VPN communication
- Private APN connectivity
- Encrypted data transmission
- Mobile operator-grade firewall protection
- GDPR-compliant data handling
Integrates with your care ecosystem
Navigil Service is designed to work alongside existing telecare systems.
REST API
Connect Navigil to your own systems, dashboards and workflows over a modern web API.
SCAIP / TS 50134-9
The telecare industry standard for transmitting alarms to monitoring and alarm receiving centres.
SNS interface
An additional interface for connecting alarm and status information to third-party systems.
These integrations help organisations connect Navigil with monitoring centres, care platforms and other operational systems.
One service behind every device
Whether supporting independent living, home care or large-scale telecare services, Navigil Service provides one secure application for managing connected devices, wellbeing information and care workflows.
It helps organisations work more efficiently while ensuring that people receive the support they need when it matters most.